Policy on returns and exchanges

Return and Claims Policy (Domotech)

How do I return an order? The order can be returned within 14 days from the date of product receipt. The product must be returned together with its original packaging, fiscal receipt/invoice, and all accompanying accessories. Prior to dispatch, the return request must be submitted online through your user account on the Domotech website.

Can I exchange the product for another model? Yes. You are entitled to exchange the product for another one (due to model, color, size, or discrepancy reasons) within 14 days of receipt. Exchanges are accepted only if the product is unused, with factory labels and seals intact, free from physical damage, and accompanied by the fiscal receipt. The claim period for small protective accessories (cases, screen protectors, etc.) is 24 hours from receipt.

Can I get a full refund? Return approval is determined following a technical inspection of the product's condition by our staff. If approved, a full refund is issued only within 14 days of order receipt (with packaging, accessories, and receipt). After this period, the remaining balance can be credited to your account for future purchases at Domotech.

Can discounted products or items purchased with gift vouchers be returned? Yes, products purchased during promotional offers or via vouchers can be returned under the same technical conditions (within 14 days, in proper condition, with packaging and fiscal receipt).

Can gifts or promotional items be returned? No, items received as complimentary gifts or promotional products cannot be returned or refunded for cash value.

I received the wrong product, what should I do? If you received an item different from what was ordered, please immediately open a return request from your account selecting the appropriate reason. Our customer service team will contact you promptly to arrange a replacement at no additional cost.

The product does not match the website description, what should I do? In this case, initiate a return request from your account, select the discrepancy reason, and provide details in the comments section. Following review by our staff, you will be notified of the next steps for replacement or refund.

An item is missing from my order, what should I do? Please contact customer service within 24 hours of receiving the package so we can verify the dispatch and send the missing item with priority.

The product arrived damaged or with a technical defect, what should I do? Submit a warranty claim through your account describing the issue and attaching photos/videos of the defect. Our technical support department will evaluate the case and guide you on warranty repair, replacement, or return.

Who covers the shipping cost for returns? *

• Defect or error by Domotech: Shipping is fully covered by us.
• Customer preference (change of mind): The customer may bring the item in person to our locations or return it via postal/courier service, in which case shipping costs are covered by the buyer.