Privacy policy

Privacy Policy (Domotech)

1. Introduction Domotech ("we," "our," or "the company") is committed to protecting and respecting the privacy of every user and customer of our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and make purchases on our website.

2. Data We Collect We collect the necessary information to enable the processing of orders and to improve your experience:

• Identification and contact data: First name, last name, email address, phone number.
• Shipping and billing data: Order delivery address, city, postal code.
• Transaction data: Details about completed orders, purchase history, and the selected payment method.
• Technical and navigation data: IP address, browser type, device, visited pages, and data collected through cookies.

3. How We Use Your Data Your personal data is processed solely for legitimate business purposes, including:

• Processing, billing, and shipping your orders.
• Communicating regarding order status, returns, or technical support.
• Managing your user account on Domotech.
• Improving the functionality and security of our platform.
• Sending promotional notifications or personalized offers (only with your prior consent).

4. Payment and Transaction Security

• All bank card payments are processed through certified online payment platforms (3D Secure).
• Domotech does not store and has no access to your full bank card data (card number, CVV/CVC code, or expiration date). This data is transmitted directly to the banking processor in encrypted form.

5. Sharing Data with Third Parties We do not sell or transfer your personal data to third parties for marketing purposes. Data is shared only with trusted partners to fulfill our services:

• Postal / courier companies: To enable the physical delivery of the package to your address.
• Banking institutions / Payment processors: For the verification and authorization of transactions.
• Legal authorities: Only when required by law or an official decision of competent authorities.

6. Data Retention and Security We implement technical and organizational security measures to prevent the loss, misuse, unauthorized access, or disclosure of your personal data. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and fiscal obligations.

7. Your Rights As a user, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of inaccurate or incomplete data through your profile or by contacting us.
• Request the deletion of your account and data (except in cases where retention is required by law).
• Unsubscribe at any time from our marketing materials through the link at the bottom of every email.

8. Cookies and Tracking Technologies Our site uses cookies to keep your cart active, save navigation preferences, and for statistical analysis. You can manage or disable cookies at any time through your browser settings.

9. Changes to the Privacy Policy Domotech reserves the right to update this Privacy Policy according to operational needs or legal changes. Any changes will be published immediately on this page.

10. Contact For any questions, requests, or clarifications regarding privacy and the processing of your data, you can contact us via our official email or the contact form on the site.